Je n’ai pas la clé

Now I really don’t have the key.

The correct key for the correct lock.

See the previous post:

OK, now I really do have the key. But it is an interesting story.

In the previous post I poked fun at business that do not really have a handle on day to day operations. The state of business-customer relations also came up. I noted that when my new house was completed in 2010 the builder gave me the keys to the garage door, said keys having been given to him by the company that installed the garage door. Said company being Parrish & Company, Inc., 26995 Highway 281 N, San Antonio, Texas, (830-980-9595). I also mentioned that Parrish and Company had provided a lock for the garage door and had provided keys to yet a different lock. I also mentioned that when I informed Parrish and Company of their error more than two and a half years after the fact they graciously offered to make good on their error. They, at no expense to me, offered to provide me with the correct key. They would hold the key for me at the front desk of their offices at 26995 Highway 281 N, San Antonio, Texas, and would exchange the correct key for the wrong keys when I arrived. It was the kind of customer outreach that traditionally warms the cockles of my heart. I guarantee you that on this occasion their generosity did just that.

And now the key is gone. Not only is the key gone, but the lock is gone, as well. And not only the lock, but the entire garage door. It happened this way.

On a Tuesday night last month came a terrible pounding on the roof. I was upstairs at the time, and I was sure it was the fist of God. Turned out to be only the fist of hail, but that was enough. The roof is history, according to my insurance adjuster. Likewise the garage door. Hail dimples reduced the door’s real estate value to zero, and today they replaced it.

But not the lock. And not the key. The new door came without a key lock—the man said they don’t do that anymore. I’m guessing they don’t do that anymore when the insurance company is paying for a new door and not me.

Hey! Mike phoned a little after nine this morning. Said the crew would be there within 15 minutes. Just time for me to park the cars down the street. They came. They had the door panels loaded on the truck, already the proper color. See the photo. And no lock. And no key. The key I drove twice on 281 to the northern limits of San Antonio is now surplus.

The good part is, these people appear to do this sort of thing for a living. In and out in 30 minutes while I watched. They’re Mission Overhead Door Service, contracted by Blackmon Mooring, contracted by USAA insurance.

And now I’m wondering what I’m going to lose when the contractors come next week to do the roof. Stay tuned.

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